FAQs


How long does delivery take?
Your product will be shipped within 1-5 days of you placing your order it then takes approximately 5-15 business days to reach your doorstep. Most products arrive within 10 days however, due to COVID-19 restrictions please allow up to 15 business days for delivery. 
Where are you based?
We are based in Cheshire but provide delivery throughout the UK.
What is your return policy?
"LOVE IT OR RETURN IT"
Here at Lillian's we have a "Love it or return it" policy. If you don't love it, simply return it for a full refund. Delivery and returns are totally FREE! ❤
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Do you ship outside of the U.K?
Unfortunately we only deliver within the U.K
What happens if I receive the wrong item?
If there is an issue with your order, if it's the wrong size, wrong colour, defective or otherwise not exactly what you wanted then simply let us know and we'll give you a full refund.
Do you offer exchanges?
Yes we do, contact us as soon as possible if you wish to exchange we can then get your new item on it's way to you.
What are your shoe sizes?
LADIES FOOTWEAR SIZES
U.K   EU
2     (35)
3     (36)
4     (37)
5     (38)
5.5  (39)
6.5  (40)
7     (41)
8     (42)
9    (43)
Where can I find clothing size guides?
As we use many different suppliers sizes may vary between products. Each product has it's own size guide within the photos. 
However, as general guide sizes are as follows:-
S (UK 8)
M (UK 10)
L (UK 12)
XL (UK 14)
XXL (UK 16)
XXXL (UK 18)
4XL (UK 20)
5XL (UK 22)
For further help & assistance you can email us at contact@lilliansonlineboutique.com or message us direct on our Facebook page:- https://www.facebook.com/LilliansOnlineBoutique
Lillian x